Terms and Conditions

Last Updated: February 2025

Welcome to Conveni Food Limited & Conveni Express! These Terms and Conditions outline the rules and regulations for the use of our e-commerce platform. By accessing or using our website, you agree to comply with these terms. If you do not agree, please do not use our services.

1. Definitions

1. "Platform" refers to our website, mobile application, and any related services.
2. "User" refers to any individual or entity accessing our platform.
3. "Seller" refers to businesses or individuals listing products on our platform.
4. "Buyer" refers to users purchasing products through our platform.

2. Account Registration

1. To make a purchase, you may be required to create an account.
2. You must provide accurate and up-to-date information.
3. You are responsible for maintaining the confidentiality of your account credentials.
4. We reserve the right to suspend or terminate accounts for any fraudulent activity or violation of these terms.

3. Orders and Payments

1. All orders placed are subject to availability and acceptance.
2. Prices listed on the platform are in UK Sterling £ and may be subject to taxes or additional fees.
3. Payment must be made through our accepted payment methods.
4. We reserve the right to cancel or refuse orders at our discretion.

4. Shipping and Delivery

1. Estimated delivery times are provided for reference and may vary.
2. We are not liable for delays caused by external factors (e.g., shipping carriers, customs, weather conditions).
3. Risk of loss or damage transfers to the buyer upon delivery.

5. Returns and Refunds

1. Our return policy allows eligible items to be returned within 2 days of delivery.
2. Items must be returned in their original condition and packaging.
3. Refunds will be processed after inspection of the returned item.
4. We may refund and ask you to destroy eligible returnable items.

6. User Conduct

1. You agree not to engage in any fraudulent, abusive, or unlawful activities on the platform.
2. Unauthorized access, data scraping, or attempts to disrupt services are strictly prohibited.
3. Users must not post false or misleading information about products or sellers.

7. Intellectual Property

1. All content on the platform (e.g., text, images, logos, trademarks) is owned or licensed by Conveni Food Limited.
2. Users may not reproduce, distribute, or use content without permission.

8. Limitation of Liability

1. We do not guarantee uninterrupted or error-free access to the platform.
2. We are not liable for any indirect, incidental, or consequential damages arising from platform use.
3. In no event shall our liability exceed the total amount paid by the user for a specific transaction.

9. Privacy Policy

1. Our privacy policy outlines how we collect, use, and protect user data. By using our platform, you agree to our data practices.

10. Termination

1. We reserve the right to suspend or terminate user accounts for violations of these terms.
2. Users may close their accounts at any time by contacting support.

11. Governing Law

1. These terms are governed by the laws of Great Britain.
2. Any disputes shall be resolved in the courts of Great Britain.

12. Amendments

1. We reserve the right to update these terms at any time.
2. Users will be notified of any significant changes.

If you have any questions, please contact us at hello@conveniexpress.com Thank you for using Conveni Food Limited!